Refund Policy

1. Subscription Refunds

Refunds for subscription plans (Monthly, Yearly, ULTRA) are evaluated on a case-by-case basis within the first 7 days of purchase.

• Eligibility Period: Refund requests must be submitted within 7 days of the initial subscription purchase
• Evaluation Criteria: We consider factors such as usage, technical issues, and the reason for dissatisfaction
• Partial Refunds: In some cases, we may offer partial refunds based on usage
• Renewal Refunds: Subscription renewals are generally not eligible for refunds. Please cancel before your renewal date to avoid charges

2. Credit Top-Up Refunds

Credit top-up purchases may be eligible for refunds under specific conditions:

• Unused Credits: Full refunds are available for credit top-ups within 7 days if no credits have been used
• Partially Used Credits: Partial refunds may be considered based on the amount of credits used
• Technical Issues: If you experienced technical problems preventing credit usage, please contact us immediately

3. Non-Refundable Situations

The following situations are generally not eligible for refunds:

• Refund requests made after the 7-day eligibility period
• Credits that have been fully used or consumed
• Subscription renewals (please cancel before renewal to avoid charges)
• Violations of our Terms of Service or Acceptable Use Policy
• Account suspensions or terminations due to policy violations

4. How to Request a Refund

To request a refund, please follow these steps:

5. Refund Processing Time

Once a refund is approved:

• Processing: Refunds are typically processed within 5-10 business days
• Payment Method: Refunds are issued to the original payment method used for the purchase
• Bank Processing: Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account
• Confirmation: You will receive an email confirmation once the refund has been processed

6. Cancellation Policy

You can cancel your subscription at any time:

• How to Cancel: Go to your Account Settings and click "Cancel Subscription"
• Access Until End of Period: You'll retain access to your subscription benefits until the end of your current billing period
• No Automatic Refund: Cancellation does not automatically trigger a refund. To request a refund, follow the process outlined in Section 4
• Reactivation: You can reactivate your subscription at any time

7. Disputes and Chargebacks

Before initiating a chargeback with your bank or payment provider:

• Contact Us First: Please reach out to our support team to resolve any billing issues
• Chargeback Consequences: Initiating a chargeback may result in immediate account suspension
• Resolution: We're committed to working with you to find a fair solution

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our service after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us: